Entergy New Orleans and the Council of the City of New Orleans recognize the impact the COVID-19 pandemic has had on the New Orleans economy, and in particular to Entergy New Orleans customers. The CCC Program provides bill payment assistance for customers who were unemployed on or after March 16, 2020, the effective date of the City of New Orleans Stay-At-Home Order. The CCC Program will provide a monthly bill credit to eligible Entergy New Orleans residential customers for up to four months. Funds available under the CCC program are limited and will be distributed on a first come first serve basis.
Entergy New Orleans customers may be eligible for assistance under the CCC Program if they have an active Entergy New Orleans electric or electric and gas combination account and a verification of unemployment benefits document provided by the Louisiana Workforce Commission, matching the Entergy New Orleans account service address. The Louisiana Department of Labor Unemployment Assistance benefit document must be dated March 16, 2020 or after.
To proceed with the online application process, you will be REQUIRED to provide:
Eligible PUA letters look exactly like this: