City Council Cares Program

Welcome to the Entergy New Orleans Application Process for the City Council Cares ("CCC") Program!

Entergy New Orleans and the Council of the City of New Orleans recognize the impact the COVID-19 pandemic has had on the New Orleans economy, and in particular to Entergy New Orleans customers. The CCC Program provides bill payment assistance for customers who were unemployed on or after March 16, 2020, the effective date of the City of New Orleans Stay-At-Home Order. The CCC Program will provide a monthly bill credit to eligible Entergy New Orleans residential customers for up to four months. Funds available under the CCC program are limited and will be distributed on a first come first serve basis.

Eligibility Requirements

Entergy New Orleans customers may be eligible for assistance under the CCC Program if they have an active Entergy New Orleans electric or electric and gas combination account and a verification of unemployment benefits document provided by the Louisiana Workforce Commission, matching the Entergy New Orleans account service address. The Louisiana Department of Labor Unemployment Assistance benefit document must be dated March 16, 2020 or after.

To proceed with the online application process, you will be REQUIRED to provide:

  • Entergy New Orleans Account Information including: Phone Number, Service Address & Entergy New Orleans Account Number.
  • Applicant Contact Information.
  • Proof of approved unemployment claim. This is the approval confirmation information you should have received from the Louisiana Workforce Commission when you were approved for unemployment benefits unemployment benefits with an address that matches the Entergy New Orleans account service address.
  • The CCC Program is accepting three types of unemployment confirmation documentation from the Louisiana Workforce Commission including a PUA Letter (see below), Monetary Determination Letter or a copy of your Benefits/Claims Statement.
  • Please be sure to ensure any income information or private information such as a social security or driver's license number that may be included in the documentation has been removed (you may use a marker to hide this information) before you upload the file in your application later.

Eligible PUA letters look exactly like this:

  • Approved file formats include: PDF (preferred). Also, JPG, PNG, TNG or TIF

    Click here for a Downloadable Form